Mother Dress
Home of Bridal

Frequently Asked Questions

Q: How are your prices so low? ?

A:we have our factory directly,no agency,and we do with our designers. so we operate at a lower overhead than a retail
store. you can save a lot ordering from us.

Q: What is the delivery time for orders?

Custom orders normally take 3-4 weeks for delivery
Stock orders 1-2 weeks for delivery. for some super rush dresses one week is available.
please notice us your wedding day,we will arrange the package soon.make sure you get the package before wedding
dress,specially for rush orders.

Q:What is the difference between white, diamond white, and ivory colors?

A: Our colors are defined as follows:

WHITE: This is the stark white color. If your gown is called "white", this is the color you need (unless it is a silk wedding gown).

DIAMOND WHITE: This is just barely off-white, or "soft white". At first glance this color appears white--only after putting it next
to a white veil can you tell the suble difference in color.  Diamond white was made for silk white bridal gowns which are not a
stark white color. It is usually the best choice for "candlelight" or "antique white" gowns also.

IVORY: We use a very light color of ivory, not the darker yellow version. If your wedding gown is called ivory, this is usually the
best choice for you.

Q: Is my purchase secure over the internet?

A: Your purchase could not be more secure with us. All your sensitive information is transmitted with 128 bit encryption directly
through PayPal to your credit card company. No one ever sees your credit card information; Our employees receive your name,
items on your order and shipping address only. You have a better chance of having some one else having your credit card
number going to a store than typing it directly on your computer. You are also guaranteed your purchase thru your credit card,
PayPal and all the happy customers we gratefully receive their feedback daily.

Q:Can your dresses assure the quality?

A:Sure, our dresses are in the same quality assurement with other famous designer dresses. Beause we have our own
factory and designers.And there are not retailer or other middle-dealer, that is drop ship.So we can provide you best dress in
lowest price.

Q:How do I take my measurements?

A:Do not take the measurements yourself. Ask a friend to help you or have your measurements taken by a professional tailor
or seamstress. Make sure to measure yourself (with undergarments only) and compare to the dress measurements listed with
the gown. Keep in mind that Evening/Bridal dresses usually run differently (usually 1-2 sizes smaller) than daywear. If you
have any questions, please do not hesitate to ask. We are always glad to help. Please see our
Size Chart  page for more

Q:Are the gowns brand new?

A:Some of the gowns that we offer are brand new and in mint condition. However, most of the gowns that we receive are
samples from high-end couture bridal salons or overstock from designers. Most likely, the gowns that are from retail stores
have been tried on at least once. We personally inspect each gown as it is inventoried for any flaws. Gowns are sent to a
professional bridal gown cleaner and professional seamstress, if needed, so the gown is in ready to be walked down the aisle
condition when the bride receives it. We understand that you want to look your best and strive to offer you a designer gown
of excellent quality and condition.

Q:Does accept Custom-made dress?

A:Yes,we have our own factory,so we can make Custom-made dress for you,You can send us the picture and your
measurement.We will make a similar dress for you.

Q:What is your minimum order?and how long is the lead time?

A:As for your first order,we DON'T have a minimul order.We are sure our good quality and low price will attract you order more
from us.  The lead time usual is 6 weeks.But we accept rush order.Please contact us before you place the rush order.

Q:How can I make  the payment?

A:We accept T/T,western union,Paypal and Credit Card.Our sales REP will tell you our bank info after you confirm the order.

Q: I own a shop.Do you offer wholesale prices to  me?

A: Yes, we do offer wholesale prices to all wedding related retailers.  Please contact us for pricing and availability. Because we
have our own manufacturers, wholesaler mark-ups are avoided and savings are passed directly on to you.  Our pricing is up
to 70% less than retail.

Q:Can you send me a free catalog?

A:Yes,you only need to pay the shipping fee.We will send a free printed catalog to you.

Q: What are your shipping charges?

A:Unless otherwise noted in the description,our shipping charges are: $45.00:1 item; $69.00 :2-4 items;$125.00 :5-8 items;
More than 8 items,please contact our Sales Rep.
Contact us

Q:May I go to your store and buy the dress?

A:Now,our store is only open to the wholesaler,not open to the public. For individual customer ,you can order the dress direct
online,we will send to your house directly.As we would like to project our wholesale customer's benefit.

Q:Why register?

A:As a member of our Store, you can get more profit and earn bonus points after your every purchase ,and you will get cash
back on your next purchase.

To make sure you are ordering the correct color, please take advantage of our  Swatch Chart. Or you can contact our
Sales Rep.
Contact us